|Sam & Buddy|
Sam: We are really late getting a post up today. Actually, it's almost tomorrow. But we wanted to tell you we are back.
Buddy: Some of you know we have been offline much of the last week while we dealt with product support for an important program upgraded last Friday. Jan was turned over to a product specialist yesterday. Email is really sloooooooooow, but she was gun shy of talking on the phone and trying to follow directions while her brain was so tied up in knots.
Sam: Okay, I see the problem. If her brain is tied up in knots, there was no circulation, right? No wonder she was complaining of her neck and head.
Buddy: She was really scared the guy would tell her to do something that would go haywire again and we'd end up with a big paperweight..
Sam: But he was very nice and walked her through everything and checked to be sure the problems were corrected.
Buddy: We won't mention what company since we were kind of upset we couldn't come online and don't want to cause them any problems. They really have a good product we have relied on for years. But we do wish their product support - the first line of help - were more knowledgeable so this could have been resolved a week ago.
Sam: Since this is Thankful Thursday, we wanted to say how happy we are to be back online and to thank product specialist Ethan and also David (on Twitter) who extended our software subscription for the trouble.
Buddy: Now if you'll excuse us. We're going to go sleep for a week. When Jan is stressed, we're stressed, so we need a nap. A loooooong nap!
Sam: But first, we want to join Pepi Smart Dog's Thankful Thursday blog hop.
Buddy: Oh, yes, and also Ruckus the Eskie's Thoughtless Thursday. It's co-hosted by Love is Being Owned by a Husky.