Cyndi: I'm too excited about having a printer again. We've been without one since March 18 of last year when Win 10 did another upgrade and disconnected it.
Merci: Just as a short and hopefully comic version of why we furries have had a collective headache for the past 11 months... Jan claims she has practically gone blind reading all the info for that printer, as well as all the MC how-to data on it. Nothing worked! It was there but it wasn't and it didn't do anything.
Cyndi: That's when she found out she was not supposed to have a parallel cable plugged into a hub into a usb port on the computer. But this computer has no parallel and only had two usb ports (until Doug recently added four more), hence the hub. The no-no setup worked just fine for about 3 years.
Merci: Must be the luck of the ignorant. She didn't know better, so it worked for her. She did say - repeatedly! - she didn't think the printer's usb port works. Guess what? It doesn't!
Cyndi: The printer company has been wanting her to call to resolve the problem, but she often has trouble remembering simple everyday words (and names of people she's known for 30 or 40 decades) and didn't want to go through that confusion on the phone with strangers. (They can't see her waving her arms and turning red .) To get a response to her emails, she had to sign up for an account and it was in that account she started finding some helpful postings.
Merci: It was not a problem with corrupted drivers, but multiple installs of them on different ports. Also, there might be something left in the queue that didn't delete and wasn't showing. She emailed the info to Mr. Doug Thursday night, ran CCleaner, and Mr. Doug showed up the next morning before she could install the printer for the gazillionth time to look for those problems.
Cyndi: He brought the whole electronic pharmacy - laptop, new cable, etc.- and installed the printer on the laptop. That's when we learned for sure that the printer usb doesn't work. A test page was printed a few months ago, but when connected to a computer, the printer wouldn't even burp!
Merci: So why is Cyndi excited about having a printer again? Because it did print with the parallel cable plugged into a usb cable plugged into a usb port. Yep, the no-no set-up is the only one that works.
Cyndi: Mr. Doug found two test files on here that had not deleted, the printer burped, and now we have a laser printer again. Eleven months of perseverance, investigation, in/un-installations, confusion and discouragement shortened into one blog post.
Merci: And Wednesday, two days prior, a very sweet lady gave Jan a brand new ink jet printer. We haven't had a scanner since the old all-in-one died a few years ago.
Cyndi: Jan was busy over the weekend printing some files before Win 10 decides to uninstall it again.
Merci: Of course, she might spend another 11 months trying to set up the all-in-one.
Cyndi: Oh, dear, what if that's true?
Merci: Relax. Marcus read all the instructions Jan used and he said if Jan has a problem with the new one, he'll install it himself.
Cyndi: Marcus install our new printer? Now I'll never be able to nap!
Merci: Thank you for your help, Mr. Doug! Jan said the next time you have a computer problem, it's her turn to come help you.
Cyndi: You don't really think he'd take her up on that, do you?
Merci: Not if he has any sense!